Once upon a time I thought we lived in a country that cared about what happened to the people who were a part of it. My recent experiences have quickly taught me otherwise. I suppose I shouldn't be surprised that there are not adequate people and programs out there to help people who have needlessly become victims of other's choices.
I used to feel completely alone in a crowded room for absolutely no reason. These days I sit in a crowd and know that I am alone. (Okay, not really...see post about Angels.) I am fighting a fight that no one else can fight for me, and when you are in the middle of that--the universe is a lonely place.
Today I spoke with someone who shared with me a policy that I was not informed of yesterday when dealing with a small problem. Today's phone call should have resolved said issue without a hitch--until I was informed of a call center policy that a) completely changes when I can get this issue resolved b) is not posted anywhere on this companies website for people to see AND c) I should have been informed of yesterday. Had I known about this policy to begin with, NO BIG DEAL. I would not have been happy, but I would have dealt with the issue. However, not only was I not told the policy, I was given information that goes against this policy to begin with! Oh, and then I was unable to talk to a supervisor. She was "in a meeting." Sigh.
This is only one small example of the policy and procedure issues I have been running into lately. No one seems to be really sure how to do their job, and when I have to call and TELL a person what their policies are and what they can and cannot do, there is a problem. Who is running this place? It certainly is not the people who should be.
Let me acknowledge that I am not a perfect person. I have never NOT screwed something up in a job I have held. I make mistakes all the time, and I do my best to fix them and learn from them. I feel as if I would be okay if just once, someone would say, "I'm sorry you are having to deal with this. Here is what we are going to do to fix it." However, I have not once encountered that. It is always someone else's fault--often times the blame gets passed right on back to me. It is frustrating beyond frustrating and if I could just not deal with any of it, I would be a happy girl. However, there is a lot for me to deal with, and I will no longer take the blame or smile and say, "okay, thank you." I used to think that I would get further with honey, but that is no longer working for me. So, watch out. I'm a-coming, and I'm prepared for a fight.
